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Autonomy Energy

Terms and Conditions

BACKGROUND: 

These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.app.autonomyenergy.co.uk (“Our Site”). Please read these Terms of Use carefully and ensure that you understand them. 

Your agreement to comply with and be bound by these Terms of Use is deemed to occur upon your first use of Our Site. If you do not agree to comply with and be bound by these Terms of Use, you must stop using Our Site immediately.  

  1. Definitions and Interpretation 
    1. In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:
“Account”means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 5;
“Content”means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
“User”means a user of Our Site;
“We/Us/Our”means Autonomy Energy Limited, a company registered in England under company number 03139502, whose registered address is Nightingale House, Redland Hill, Reland, Bristol, England, BS6 6SH.

  1. Information About Us

    Our Site, www.app.autonomyenergy.co.uk, is owned and operated by Us. Our VAT number is 454 5020 17.

  1. Access to Our Site
    1. Access to Our Site is free of charge, however you will only be able to access products and services that We provide by taking out a subscription with Us.
    2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
    3. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

  1. Products and Service 
    1. These Terms of Use do not apply to the sale of products or services by Us. The products and services which We provide (and which may be promoted on Our Site) are subject to Our Terms and Conditions of Service which are available to you at the time of purchase and are available on request. 
      1. Where We show prices and/or details of products or services, We can suspend, change or withdraw the prices and/or details of the products and services without notice, and without any liability to you. 

  2. Accounts
    1. Certain parts of Our Site (including the ability to purchase services from Us) may require an Account in order to access them.
    2. Our site and the products and services shown on it are intended for business use only. 
    3. Our site is only intended for use by customers in the United Kingdom. 
    4. When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
    5. It is your responsibility to keep your password safe. You must not share your Account or login details with anyone else. If you believe your Account is being used without your permission, please contact Us immediately using the contact details in Clause 15. We will not be liable for any unauthorised use of your Account.
    6. You must not use anyone else’s Account.
    7. Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the law, as set out in Clause 12.
    8. If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of Our Site requiring an Account for access but will not end any other agreement that you may have with Us for the supply of products and services, and will not terminate any obligation that you have to pay Us under any other agreement. If you wish to cancel any agreement that you have with Us for the supply of products or services please contact Us using the contact details in Clause 15. 

  1. Intellectual Property Rights
    1. All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
    2. Subject to sub-Clause 6.3 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
    3. You may:
      1. access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
      2. download Our Site (or any part of it) for caching;
      3. print any page(s) from Our Site;
      4. download extracts from pages on Our Site; and
      5. save pages from Our Site for later and/or offline viewing.
    4. Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
    5. You may not re-use any Content printed, saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site whether by business users or consumers.

  1. Links to Our Site
    1. You may link to Our Site provided that:
      1. you do so in a fair and legal manner;
      2. you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
      3. you do not use any logos or trade marks displayed on Our Site without Our express written permission; and
      4. you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
    2. You may not link to any page other than the homepage of Our Site, www.app.autonomyenergy.co.uk.  
    3. Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us using the contact details in Clause 15 for further information. 
    4. You may not link to Our Site from any other site the main content of which contains material that:
      1. is sexually explicit;
      2. is obscene, deliberately offensive, hateful or otherwise inflammatory;
      3. promotes violence;
      4. promotes or assists in any form of unlawful activity;
      5. discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;
      6. is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
      7. is calculated or is otherwise likely to deceive another person;
      8. is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
      9. misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);
      10. implies any form of affiliation with Us where none exists;
      11. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
      12. is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

  2. Links to Other Sites
    Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites or for any loss or damage which you may incur through your use of them, or for any results which may be obtained from them. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

  3. Liability and Disclaimers
    1. Nothing on Our Site constitutes advice on which you should rely. It is provided for information purposes only. Professional or specialist advice should always be sought before taking any action on the basis of any information provided on Our Site.
    2. Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
    3. We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.  
    4. To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.
    5. If you are a business user, We hereby exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or Content. We will not be liable for any loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
    6. If you are a consumer user, please note that Our Site is intended for business use only, however if, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details on consumer rights, please contact your local Citizens Advice Bureau or Trading Standards Office.
    7. We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
    8. Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.
    9. The limitations of liability included in this Clause 9 apply only to the use of Our Site and not to the sale of services, which is governed separately by Our Terms and Conditions of Service which are available on request. 

  4. Viruses, Malware and Security
    1. We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware. You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
    2. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
    3. You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
    4. You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
    5. By breaching the provisions of sub-Clauses 10.2 to 10.4, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities (which may include disclosing your identity to them). Your right to use Our Site will cease immediately in the event of such a breach.

  5. Acceptable Usage Policy
    1. You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 11. Specifically:
      1. you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
      2. you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
      3. you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
      4. you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
    2. When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:
      1. is sexually explicit;
      2. is obscene, deliberately offensive, hateful or otherwise inflammatory;
      3. promotes violence;
      4. promotes or assists in any form of unlawful activity;
      5. discriminates against, or is in any way defamatory of, any person, group or class of      persons, race, gender, religion, nationality, disability, sexual orientation or age;
      6. is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
      7. is calculated or is otherwise likely to deceive;
      8. is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
      9. misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 11.2);
      10. implies any form of affiliation with Us where none exists;
      11. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or
      12. is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
    3. You must not use Our Site to conduct, facilitate authorise or permit any text or data mining or web scraping in relation to Our Site. This includes using (or permitting, authorising or attempting the use of:
      1. any “robot”, “bot”, spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; or
      2. any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
    4. We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 11 or any of the other provisions of these Terms of Use. Specifically, We may take one or more of the following actions:
      1. suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;
      2. remove any User Content submitted by you that violates this Acceptable Usage Policy; 
      3. issue you with a written warning;
      4. take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
      5. take further legal action against you as appropriate;
      6. disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
      7. any other actions which We deem reasonably appropriate (and lawful).
    5. We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms of Use.

  1. Privacy and Cookies
    1. Use of Our Site is also governed by Our Privacy Notice and Cookie Policy, which are available from www.app.autonomyenergy.co.uk. These policies are incorporated into these Terms of Use by this reference.
    2. We will only use your personal information as set out in Our Privacy Notice.

  2. Changes to these Terms of Use
    1. We may alter these Terms of Use at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time. These terms were most recently updated in February 2024. 
    2. In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

  3. Changes to Our Site 
    1. We may make changes to Our Site at any time. You are advised to check Our Site from time to time to ensure that you are aware of any changes that We make to Site content. We will use reasonable endeavours to give you notice of any major changes.
       
  4. Contacting Us – To contact Us, please email Us at [email protected]. 

  1. Communications from Us
    1. If We have your contact details (if, for example, you have an Account) We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use, Our Terms of Sale, and changes to your Account.
    2. We will only send you marketing emails with your consent. You may withdraw your consent and opt out of receiving emails from Us at any time. However it may take up to 5 business days for Us to comply with your request. During that time, you may continue to receive emails from Us.

  1. Law and Jurisdiction
    1. These Terms of Use, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    2. If you are a business, any disputes concerning these Terms of Use, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
    3. If you are a consumer, any disputes concerning these Terms of Use, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

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